Welcome to episode #149 of Explode Your Expert Biz Show, brought to you by http://gtex.org.uk/,
I am your host, Simone Vincenzi, The Experts Strategist, and this is the podcast for experts who want to become the ultimate authority in their niche while making an impact in the world.
Today I have the pleasure to Interview Jeff J Hunter
Project Manager, Consultant and Virtual Team Expert building teams Worldwide. He has helped SCALE Million Dollar Startups to Billion Dollar Enterprises and helped HUNDREDS of Entrepreneurs grow their businesses VIRTUALLY.
In this episode, we talk about
- The future of business
- What can a Virtual Assistant do?
- How to focus on what matters
Connect with Jeff J Hunter
To become a GTeX Member, Apply here:
If you want to make 6 figures presentations and become awesome at Selling From The Stage without compromising your integrity I have created The Ultimate Selling From Stage Checklist.
The most comprehensive checklist to create a pitch that sell without being a douchebag.
To receive daily support in your coaching and speaking business, join our private Facebook Group EXPLODE YOUR EXPERT BIZ
Also, make sure you subscribe to the podcast so you don’t miss any other episode.
If you want to reach out to me with your questions, you can email me at Simone@gtex.org.uk that comes right to my inbox.
– Ladies and gentlemen, welcome to another amazing episode of Explode Your Expert Biz, the show today, I’m here with one and only, Jeff J. Hunter, how are you doing, Jeff?
– I’m great. So excited to be here, I know we talked about doing this for a while, so I’m so excited.
– I’m really excited too. Already, the conversation started incredibly well. Talking about teaser, talking about rapping, talking about comedian, and I know you survived a very heavy Netflix night so now, we all know those nights, we all know–
– Netflix binges. Netflix, why do you always release really good shows? Come on.
– What show was that that you watched last night?
– Troy. Yeah.
– What’s the show about, I don’t think we have it in the UK.
– It’s literally about the battle of Troy, like you know, the Trojan horse and all that, it’s just so good.
– Okay, I need to watch it. As soon as they release it here in the UK, I’m gonna watch it.
– Achilles, Odysseus, you know, that whole drama and, you know, Aphrodite and it’s just yeah, you gotta watch it.
– I’m definitely gonna watch it, I got stuck now in 3%, have you watched 3%?
– I started watching that too, yeah.
– It’s so cool. I watched it for–
– Black Mirror though, Black Mirror.
– I didn’t watch that one.
– Oh, it’s crazy, it’s based in the UK too, it’s crazy. Yeah.
– Okay, so it’s becoming a Netflix show right now, but I promise you guys, we’re going to talk about outsourcing and running your virtual team. That’s what I promise to you. Somehow, we will get there. But even before we get there, we are talking about stories. What’s your story, Jeff? How did you end up doing what you do right now?
– You know, probably just destiny, fate. You know, I think that, you know, a lot of people can maybe relate to it, but I was working in a full time job and I always felt like I was destined to do more. You know, I know that sounds cliche, but I was a corporate project manager, I worked for a Netherlands company, Royal Philips, do you know Philips Electronics? I was having a lot of fun, to be honest with you, I really loved my job. Sadly, they just didn’t value me the way that, you know, even though, I guess I should be humble, I have to say look, yes, I was a six figure project manager, I was doing well. But the thing is, it’s not about the money, right, it’s about the purpose that I had. And also, I didn’t feel like my family was really being valued, you know, I was working a lot of hours. I was managing anywhere from 50 to 60 projects at any given time, you know, doing multi million dollar revenue for the company every single month and I really was losing my relationships. I was, you know, dealing, struggling with a family member, my grandfather Jesse who was dying and I couldn’t even get leave. My wife and I were having some issues and she had a surgery and I couldn’t even take a day off to be with her during the surgery, I had to go to Alaska to do a kickoff for a project, I just felt overwhelmed and overworked and I started hiring a virtual assistant. A virtual assistant, someone who could do the remedial things in my business like do my accounting, expenses, helping me do Gantt charts, if your project manager had ever done a Gantt chart, you’ll know they’re like literally the death of me. You have to organise all your tasks into place and get a timeline built out and all that. Well, when you do projects, you have to do that. For me, I was a project manager, that was part of my job. It was the worst. So once I started realising that I could leverage a virtual assistant, you know, ’cause I was literally, I had no office, I was a home based project manager for the company, I couldn’t hire an employee and I figured out how to hire what was, at the time, I didn’t even know what a virtual assistant was. It was just a resource to me, you know, as the project manager, we look at everybody that can help you as a resource.
– Resource, yeah.
– So yeah, right. So I was trying to get help, you know, I just felt like I was overworked, I felt like I was doing, you know, 14-16 hour days, I felt like, you know, I was dreading going to sleep because I knew as soon as I woke up, I’d have to start all over again. And I knew that there was something better. So I started building my own virtual team, I started realising that oh my gosh, this is amazing. I went from working 14-16 hour days to a lot less. I started having a life again. As a matter of fact, I became a top five project manager at my company, at Philips, within about 12 months of doing so. They started asking me whoa, how are you doing all this stuff, how are you being so efficient in managing all these projects? Well, I actually had time to do something that project managers usually don’t get to do, manage projects. We’re busy doing paperwork and everything else to run our business, right. So matter of fact, it was like industry standard to have what we called metric Fridays. In other words, you don’t do client calls on Fridays because you’re busy trying to catch up from everything else you’ve done in the week, like that sucks, you know. So I started realising the value of outsourcing and virtual assistants and I started really finding really quickly that the Internet and just the way that the global economy is shaping up, that man, I could make a huge impact, I could not only help save myself time, but I could make a huge impact in other parts of the world where they’re still developing. And really help create amazing jobs for people. And I think that that’s kind of the win win that I have, is that I’m able to outsource the things that I don’t wanna do, the things that I take way too long to do or the things that flat out I just have no passion, right, to do anymore. And I can give it to someone who actually likes to do that stuff, someone who actually loves to do it and wants to be able to work from home and, you know, have a great income. And for me, I hire people for life, you know, they’re lifers. So I have 47 virtual assistants on my team right now. Not just for me, but for my clients as well ’cause, well, I replicated the exact same model for me, for my clients, so you know, I’ve got people on my team to do everything now, I’ve got, and I know that you and I spoke before, you have, you know, a virtual team as well, but you know, my WordPress, my graphic design, my copywriters, my video editors, you know, all this stuff that is needed as a quote unquote influencer, right. Someone who actually takes the stage in trying to build their own brand, you know, there’s just so much stuff that needs to be done every day, but not enough time in the day to do it.
– Absolutely, absolutely, in which country did you hire your first virtual assistant?
– You know what, actually, it was somewhere in the Middle East, I don’t know exactly where. Because I used a website that, it’s really popular now, it wasn’t as popular back then, called Fiverr. You know, and back before Fiverr, actually, I did dabble around, I have to admit. I tried, I think at the time, it was something called, it was before Upwork, I think it was Elance.
– Yeah, yeah, yeah.
– There was a couple other sites back in the day, I mean, I’ve been doing this for a while.
– Yeah, there was a bunch of things I used to try and dabble with, but ironically, the funniest part is that I was just desperate to find a project manager who could do a Gantt chart. And I found someone on Fiverr from the Middle East, it didn’t even really say where he was from. But you know, he had a picture of him in a suit. And you know, I don’t know if it was a real picture or not, you know, I mean, let’s just be honest, that’s the problem with outsourcing right now, is that all of these websites and things to hire outsourced people, you get three things. You get a picture, you get a name and you get some sort of rating that, you know, you can’t really hold a candle to anyway, right. Like, you could–
– And then you get a fourth thing–
– It was on review.
– You got a fourth thing as well, which is a prayer that it’s gonna work. That’s the fourth thing that you get, is like oh, Lord, please help me. So in fact, let’s talk about horror stories, before we go into the good bit.
– I think you said something perfect though, because the truth is, when I first started hiring. And actually, I still have this, so I have a training programme called 90/10 Life. And the whole purpose of the 90/10 Life philosophy is that our lives are so divided that we’re usually working our lives on that 90% of the stuff that doesn’t matter and we don’t ever get to that 10% of life that actually matters. So my philosophy is that we should be delegating, we should be, you know, we should be automating or sometimes straight up deleting, ADD, automate, delegate, delete, right, that’s the three things we gotta do to get towards that 10%. Like, I wanna live my life doing that 10% that no one gets around to doing 100% of the time, you know. But in my programme, I actually tell people, if you’re gonna use Fiverr, the best way to use it is to find three people, hire three people to do the same thing, and one of them might work.
– That’s where it’s gotten to.
– I remember, I did, I was finding my blogger and, because I hate writing. I mean, I wrote four books but I hate writing. And I had to hire my blogger, and I sent this video to three bloggers and I said okay, like, let’s see who is the best to kinda come up. Two of them were like oh my god, why are you even here, why do you even do this? And then it was one, which for five dollars created the most amazing blog. And I was like, where have you been all my life? I love you, I wanna meet you, I wanna kiss you.
– Where have you been all my life?
– Yeah, exactly, right. So these are the kind of things that can happen. So when you’re talking about, let’s go into the wrong thing that can happen if you hire the wrong virtual assistant.
– Well, I can tell you one thing for sure. I just wanna point that out there. I’ve been doing this for a long time. I’ve been in outsourcing so long, I’ve seen everything. And I also wanna put out a full disclaimer. Like, my very first year trying to outsource, I think I, actually, I hired 26 people. And I also fired 26 people. There was one person that I kept, actually, her name is Rhodora, she’s still on my team right now. As a matter of fact, she’s my operations manager now, so she’s in charge of all the other VAs that I hire. But it’s just, at the time, I had no idea what I was doing, you know. And I learned the hard way, you know, I guess I did realise that a lot of the problem was me, truthfully, just owning it. I didn’t know what I was doing, I was trying to experiment, I didn’t know the culture, I didn’t understand how to get results from people overseas. You know, I hired, by the way, I have virtual assistants here in America. Believe it or not, I have a virtual assistant over there in the UK, I have one in Australia, I have one in South America. You know, for me, talent doesn’t discriminate. The number one thing that I’m looking for truthfully, well, actually two things, is culture match and reliability. I can pretty much teach someone anything, you know, that’s how I see it, or I can pay for them to go to a training or something, right. I mean, we’re living in such an amazing age where you can go on Udemy and buy a $10 course and it can teach somebody a lot of stuff, right.
– Yeah, yeah, yeah.
– So I don’t worry too much about the skillset. For me, it’s about culture, reliability. But I can tell you, I’ve had nightmare after nightmare after nightmare in the first couple of years because I just didn’t know how to hire. And you know, the other thing was, I didn’t have a true like onboarding process. You know, like we all onboard our clients and stuff, we all have ideas, and of course, you’ve probably hired someone to do something for you and you’re going through the onboarding process and you’re like ooh. Well, imagine that, having a process in place. I know this sounds boring, processes, but they’re so important because, if you don’t put together really good instructions, if you don’t put together really good criteria and expectations for your jobs, for the tasks that people are supposed to do, you’re gonna be stuck doing them forever because if that virtual assistant ever leaves, oh man, you’re back to doing it again, right, and you just had freedom, you just had your taste of freedom, you had someone for three, six months, a virtual assistant, and I hear this story all the time, by the way. Oh, I had the best virtual assistant and they just disappeared after six months, I don’t know where they went. Right, have you had a disappearing VA before?
– I was lucky, I didn’t have a disappearing VA, I was very lucky. But I know plenty of people that had a disappearing VA. And disappearing with their data, disappearing with their card details I was like man. So I was lucky, actually, we have a virtual assistant, which is Weng, which is our main, she’s been working full time for us for three and a half years. She’s there going strong. I say everyone needs to have a Weng in their life, I know Weng is listening to this episode because she’s gonna edit it. So I know she’s gonna listen right now. And she is the most amazing virtual assistant in the world. But then I remember one day, and I was thinking, what if Weng is going to leave me? I mean, Weng, now that you’re listening, don’t even think about that but–
– Disclaimer, Weng, you work with me for me for life.
– Forever, you are stuck with me forever. But I said, what if she’s gonna leave me? And that’s where thinking about everything I’m doing now becomes how can I create a process that not only Weng can follow, but everyone else can follow?
– Yeah. Well, the other thing is too, this has happened to me. I’ve had virtual assistants that have grown in value so much to me, they’ve learned so much, they moved on to learning other things that are so valuable to me that I’ve had my virtual assistants have virtual assistants underneath them. As a matter of fact, the funniest, I mean, it was probably one of the biggest posts I’ve made this year, it was about April 14th, I think. It’s funny because on April 4th, no, it was the 10th. So April 4th, I made a post and I said, “I’m still mind blown, my assistant’s assistant “just asked for an assistant.” And it was true, by the way, which is so funny, right. I had, I know that I had dozens of comments and laughs and you know, hundreds of engagement on my post and people thought it was funny, but I was being serious, you know. And then like four days later, I actually hired that person. Her name’s Acey. And then she makes a post and she says, “I’m so excited today to start my work.” And she tagged me and it came on my timeline, so everyone’slike oh, so you’re the assistant’s assistant.
– Assistant of the assistant of the assistant of the assistant of the assistant. That’s so cool.
– And over here in America, we’ve got the other version of The Office, right, the American Office. And there’s a funny joke, it’s towards the end of the show, I think it was the very last season, is that the manager of the company was hiring an assistant and then the assistant needed an assistant. So of course, I got GIF, I got blown up with all The Office GIFs, right, or GIFs or whatever you guys call them over there. But it’s just, it’s funny. But you know, in all reality, I know we talk about horror stories. Virtual assistants can be the best thing in your life, and I will tell you, there’s absolutely a way to have great people and have such a great, and have such a great bond, and like I said, I mean, the real tips and tricks here of hiring the right person who will stick with you for a long time and you don’t have to worry about reliable is that culture fit and it’s also understanding the needs of that person, right. ‘Cause a lot of the times, like Wang, I bet you Wang probably has a family, I bet you she likes the freedom of working from home and doing her thing, taking her kids to school, right. Like, these are things that I can tell you, because I don’t know, is Wang Filipino or?
– Yeah, Filipino.
– Yeah. And the thing is, the Filipino people, I mean, they’re, I’ve been to the Philippines 12 times. I’ve actually gone over there and like put my stake down–
– Is that where your team is based as well?
– Yeah, exactly, yes. So that’s where my team’s based. So I just love the Filipino culture, as a matter of fact, they’re making fun of me right now because this weekend, I’m gonna go see the Infinity War movie, right, the new Marvel movie, and you know, everyone on my team is like oh my gosh, have you seen it yet? I’m like no. They’re like oh, you gotta see it, I’m like they’re so American culture over there, you know. And it’s not just American, I mean, you’re from the UK, it’s just that Western thought, right. It’s like, are you, it’s, they really have a great culture match with the Western world. The Philippines is about as West as you can get in Asia. You know, they just, they’re really good, reliable people, they’re very loyal. The only thing I can say, you know, is that make sure that there’s a good culture match. Also make sure that you understand their needs. And the other piece of the pie is, you know, what is it that they’re really wanting to get out of it, you know? Like, what’s the end goal for them? Do they wanna have, you know, are you giving them incentive, are you making sure that they’re excited and happy to work for you every day? You know, it’s important, you know, ’cause we hire them because we want them to do the stuff that we don’t wanna do. Well, are we still doing checkups to make sure that they’re doing what they wanna do?
– Yeah. You know, it’s really interesting because a lot of time, I see people hire virtual assistants, and just because they don’t see them there, they don’t read them as they would read a physical employee that they will have in their own business. But if you have someone working with you, I mean, if you’re not a douche, you would care about that person and what they want to create and what they want to build, why they want to work for you. And that’s something that I somehow did from day one, since I hired the first person to say okay, what is that that you want? What is that is important for you? Great. Then what is that is important for me? So then we understand, she understands what’s important for me, I understand what’s important for her, and then everyone can thrive in this relationship. And I know that, for example, she’s now building a new house and we had an incredible month in GTeX this month, it was the best month ever. And I sent her a bonus. And as soon as I sent her a bonus, she was like, “Shopping money.” All right, so she was so happy. And I see so many other people, just because they don’t have that relationship, they don’t want to build that relationship with their staff, then they wonder why then people leave or they’re not loyal to them.
– And the other thing is too, man, I’ll tell you, the fastest way to lose a team member is just not paying them on time, you know. It’s so important to pay your team, guys, if you value them, pay them. And it’s just so unfortunate, you know, there’s tonnes of services out there that you can send money anywhere in the world, right. This applies, this, by the way, the advice I’m about to give right now, this goes to someone that you hire in the office, right. This could be someone who’s local. Treat them right, make sure you’re paying them on time. Let me give you guys a quick tip. I like this. There’s one huge thing that your audience has a very big advantage over, it’s because the people that are listening here, these people are, they are conscious of their brand, right. They’re conscious and they’re trying to build their authority, they probably already have an authority and they’re trying to take it to the next level, right. So nobody wants to work for someone who isn’t clear on their vision and their brand. And let me explain this further. Think about the people that have like lines of people waiting to work for them for free. The Richard Bransons, the Elon Musks, right. Like, those are the types of people that they wanna work for and see, we have an advantage, we have a brand. I get hundreds of people every single month that come to me looking for a job. And I’m literally, I’m not even exaggerating. Like, if I go on my phone right now and I look at my Facebook Messenger, I bet you, look, I can see right now I’ve got 67 new message requests. Look at that. That’s on my Facebook, right. And I guarantee you, the majority of them are people looking for jobs, guarantee. Just checked one, it is. Hello, sir, looking to see if you have a job available. God bless. One right there. So if you position yourself well, and not only, okay, not only in your space, but also as an attractable character that people actually wanna work for, that believe in your vision and see the things that you’re doing in life that are great and good. People are like wow, that’s the type of guy that I wanna team up with. I had that happen to me in America, I’ve got two copywriters in the past two weeks, okay, people that are helping me write content for my LinkedIn, my blog, helping me write case studies. Dude, think about this, guys. Hiring someone to take all those awesome testimonials you have and turn them into case studies, who’s got time for that? I ain’t got time for that, right. Like, this is amazing stuff and we live in a virtual economy that’s unlike it’s ever been ever, there’s people enlightening all over the world, guys. You don’t like, there’s people that are stuck and trapped working in the worst jobs nine to five right now, retail jobs. The newest person that I’ve just hired, retail job, I gave her homework, I told her to read a couple books. A couple of these books. I said, can you read these books? Especially this one here, I said I want you to understand Expert Secrets. I don’t know if you have that book by Russell Brunson yet.
– Oh yeah. Such an awesome book.
– It’s a great book, right?
– Such an awesome book, absolutely.
– It’s just brilliant, right. And what I love about it is like I say look, the way to do branding authority today is different than it was. And today, and the reason why is because of the mediums that we have. It’s because they’re, you can do one tweet and it can go viral, right, you can do one Facebook post.
– You never know.
– Yes, exactly. So treat every single piece of content like every single piece of that content is your brand, every single thing you post, every video you do, every podcast you’re on, every stage you’re on, it’s your brand. Every single opportunity, you need to take advantage of it fully, and that’s the thing, see. Most authority people, most people that have great brands, they’re not investing the time in doing the content. But the content is still king. Like, no one knows about you, I’ve developed a reputation of the king of outsourcing. It’s something that happened on a podcast like two years ago and it was funny. And the guy was like hey, you should totally like coin that, you know, trademark that. And I went to GoDaddy and it was available, the domain. And I said yeah, why not.
– Yeah, mine, mine.
– Yeah. And the reason why I love that is because I think outsourcing has a bad name and I think that, if I open up with the word the king of outsourcing, people are like what do you mean, why are you the king of outsourcing? It gives me an opportunity to have that talk, it gives me an opportunity to help redefine what people think of outsourcing, because people think of outsourcing right now generally as cheap labour, losing jobs, you know, things like that. They don’t understand that outsourcing is like critically necessary to growth and it actually helps everyone, not just you, but globally, it literally is probably the best invention ever, it’s solving global poverty one job at a time.
– Absolutely, I completely agree with you. But now I have a question. Which is how do then do you manage your team more effectively? ‘Cause now let’s say you have a few, you don’t have only one, but you have multiple virtual team members. How do you make sure that the team feels part of a team? Because I think that’s the most difficult thing. How do you manage, how do you make sure that actually they get things done, they feel part of a team all at the same time?
– Well, that’s one of the hardest things, it’s one of the hardest things to do. But I will tell you this. There are tonnes of ways to do that. I think one, having a communication plan. It’s really important, you know, something that you can use, Slack, right. Slack is so awesome if you guys don’t have that. Quite frankly, it’s probably the best thing since sliced bread.
– Slack is, can I say something cheesy?
– Wait for it, it’s slacked bread.
– Okay, now you can keep going, sorry, I couldn’t stop myself, I couldn’t stop myself, you can keep going. It was very sad.
– Well, for those of you who don’t know what Slack is, it’s a free app, it’s a free app and you can put it on your phone, your computer, whatever, and people can instantly communicate with you, it’s kind of like a better version of Skype ’cause you basically can organise things, you can send files, you can create team chats. So the bigger that your team gets, and I have a pretty large team now. Like I said, almost 50 people. And by the way, most of my team, they work from home, you know, I do have an office building, I guess you could say, in the Philippines. But it’s more like a coworking space, I’ve got about 14 people in that building right now. But the majority of that team, the 47 person team, are home based so there’s, you’re like wow, hold on a second. How can someone work from home and still be a part of the team and work efficiently? Slack is huge, another thing too is using a project management tool. Now, I use ActiveCollab, I really like it, but you can use anything, Basecamp, Asana. Trello if you really are, no, never mind, forget Trello. If you have multiple team members, Trello is not for you.
– Yeah, no. We use Trello for a part of it, but for the bigger projects, no. Not for bigger projects.
– A drag and drop mentality with one person, but it just doesn’t work. So what’s interesting too is that, you know, not only that, but there’s also productivity software. Now, this is debatable, but I like doing this because I think there’s something interesting about accountability. Accountability is so important when you work remote, right. When you work remotely, no one’s over there babysitting and making sure that people are doing what they need to do. So here’s the deal. If you use a productivity software, there’s a bunch of them. Hubstaff, Worksnaps, you know, Time Doctor. Although I don’t like Time Doctor ’cause I think it’s really invasive, it like controls people’s computer, I don’t like that. But what you do is you use it as your time card. This is what’s brilliant. Someone logs in and you’re like, well, how do I know what to pay my VA? First off, I never ever recommend just giving a salary to somebody, you know, like hey, every month, I’m gonna give you this much. Because it’s not result based. It’s not about producing results. So you wanna switch that mentality and you wanna say look, you’re gonna log in from this time to this time, or for me, see, I tell most of my team they’re flexible. Hey, you can work from this time to this time, you know, within those hours, you know, as long as you put in your eight hours or whatever, you get to rock and roll, right. Some of them have kids, most of my team are bread winners, they’ve got families. As a matter of fact, they make the most money of anyone on their family ever, generationally, you know. That’s the joy that we have as Westerners. You know, we have a little bit more in the pocketbook than the Philippine business. Most of the people in the Philippines, just for context, make about nine dollars a day, okay, and that’s in the city. That’s not provincial, you know, that’s in the city. So imagine even paying three dollars an hour is like life changing to most of the people in the Philippines. But anyway, having some sort of a productivity tool that will let them log in and it will also take a screenshot every 10-15 minutes or so. It just, it’s, now here’s the thing, I don’t even check them. If my team’s listening to this
– They’re like woo hoo!
– It’s like yeah, right. Or it could be a ploy, I might check them and I’m saying this to make you actually not care so I can catch you, see.
– Of course.
– See, it’s reverse psychology there. But the truth is like, it really holds you accountable when you know okay, like, every 30 minutes or 15 minutes or whatever like it’s gonna take a screenshot of what I’m doing, so I guess I better do what I’m doing, right? A lot of people come to me and they say, well, how do I know if I’m gonna get results? The other piece of hiring people, guys, maybe you’re not in the position to hire someone full time. Maybe you just need a couple projects done. Well then, hire them project based and you have clear deliverables with a set time, right. Here’s what I need to get done, I need it done by this time, good to go, right. So that’s why, go ahead, I see–
– Yeah, no no, keep going ’cause I was ready for another question, so wrap up this one and then I’m ready for another question.
– Okay. Well, here’s the thing, that’s why, when I started VA Staffer, which is my virtual assistant business, I identified something in the marketplace that was really messed up. There’s no such thing as a part time worker, there’s no such thing, okay. When you are a part time worker, when someone comes to you saying they want a part time job, what it means is that they already have a priority but they wanna make a little money on the side. You’re not their priority, right. That’s why I really don’t like working with freelancers ’cause I’d rather have someone who’s dedicated to me. But the problem is, a lot of entrepreneurs, they don’t have enough work or at least they don’t have the systems in place to hire a full time virtual assistant, right. So what happens is they’ve got a VA who’s floundering, who’s trying to find things to do because you haven’t been a great boss, you know, you haven’t delegated enough work to them. And then Filipinos are really amazing people, they really can tell like, if they feel like they’re not giving you enough value, they’ll just quit. They’re just gonna be like, oh my gosh, this is, the day is coming where they’re gonna see that I’m not valuable and I wanna quit, right, they’re gonna fire me anyway so I’m just gonna quit. So think about that, guys. Think about this, you know, when I started VA Staffer, I realised okay, people that come to me, they wanna have full time jobs. But most of my clients, they don’t have full time work, they might have a podcast like you and they only need like two hours a day to like edit a podcast and upload it onto their website or whatever, right. So that’s the thing. So what I did was I created VA Staffer, which is basically a pooled service. So you can come in, you pay a monthly retainer, you don’t have to hire a full time person, but you can actually just have it done on an hourly basis, but the beautiful part about it is you can still have a dedicated team, see. So that’s one of the reasons why I started this whole quest, as I said, I realised that, ’cause that’s what I wanted. When I first started out, I said I don’t wanna hire a full time person but I got tired of hiring freelancer after freelancer who just, I wasn’t their priority, I paid them already so they’re onto the next client.
– When you’re finding a team member, are you looking for someone with already an expert, so they already know what they’re doing, or is it better, like in terms of the outsourcing, let’s say someone wants to outsource. Do you want just to go and say I need this done, do it. Or is it better to have a process and a system which is created upfront and for them to follow that process? What do you find to be the best?
– I think the answer is yes. I think that there’s a good case model for both of those, guys. You know, the truth is, I’ve hired people for skills. I just hired someone last week who is an SEO expert. And that’s because no one on my team is an SEO expert. You know, the people on my team, they do SEO from a process. They don’t get it, you know, they don’t understand the whole premise of search engine optimization. So what I did was I actually hired someone who is an expert who’s gonna be working with my team to also train them, so part of his job, his name’s Mo, part of Mo’s job is not only to do the SEO work, but to also train my team to do that. So like, it depends, you know. Like especially if you have like a podcast. That’s something that you can totally not even need someone with a huge skillset. Like, I don’t know, I bet you Wang probably didn’t even edit a podcast in her life before your process, right.
– So I mean, it depends. The correct answer is, first off, first and foremost, even if you hire an expert, I like to have a process. So even if you hire an expert, have them work with you on the process, ’cause I, you know, maybe I don’t even know how to do it but this person does. Okay, let’s record it on video. And I know you were, you told me already, you were gonna ask me for a hack. So this is that awesome software slash whatever hack, okay. Here’s the thing. We’re already doing the work ourselves. People always give me this excuse, I don’t have time to train a virtual assistant. Okay, okay, let’s say you don’t. But you’re doing it yourself anyway right now, so why not record it while you’re doing it and then explain it? So a couple cool tools for that, Camtasia, a really great tool, allows you to record your screen, you probably use it. Another one called TinyTake, it’s free for up to like five minutes of video. The reason I like, I pay for the pro plan on that just because I like the ability that afterwards, it’ll automatically upload it to YouTube or the cloud or whatever for you, so I just, I’m done with it when I record. Another cool tool, it’s free, it’s a Chrome extension called Loom, L-O-O-M. It also allows you to screen record, it uses your webcam too. I like doing webcam or at least audio discussing things so that people get it. And let me give you a bonus tip. Here’s even better than doing it yourself. Do it with your VA and show them and record it at the same time. Now you’re getting a triple, right, ’cause now you’ve got the audio learner, you’ve got your visual learner and then you’ve got what I call the show me, right. The show me learner. I’m like, I just need you to show me how to do this because reading instructions and stuff for me like, I’m an entrepreneur. My focus is… Squirrel! Right, my focus is limited. So if you show me how to do something, if you walk through it, you know like, I’ve invested in coaches, I’ve invested in programmes and retreats and whatever else just because the value of an entrepreneur like us who’s absolutely crazy and all over the place to go somewhere and be–
– Forced to be focused, is you are just forced, the environment forces you to get focused there.
– Yeah. People are like, well, why did you spend $9,000 for this weekend retreat or whatever? And I’m like, do you know how much that makes me when I’m there focused on something and I have someone who’s better than me at something over my shoulders looking at me, you know? I just don’t have any problems investing in that kind of stuff. So guys, I mean, that’s a small investment to make for your team is to bring them on a freaking video call with you like this on Skype even, you can screen record while you’re skyping, show them how to do something, and then you record it, you upload it to YouTube because guess what? They’re not gonna remember all that, okay. So and here’s what’s beautiful, they can make a process out of the video. I do that all the time, all the time, I bring my team in–
– Do you recommend then, so they get the video and then they write the process, is that what you’re saying?
– Boom. Yeah.
– I like it.
– So here’s what’s beautiful, just upload all your processes as an unlisted video on YouTube, right. And then, when your team comes online, you know, and they’re trying to figure something out, the first, while it’s still fresh in their head, you say okay, cool, I want you to do this again and I want you to go through it, here’s the video you can watch. Make a process out of it, make it step by step, watch the video, screenshot it and put step by step everything you need to do. Boom.
– Sweet, I like that.
– That’s a really good hack and I’m telling you, it’s gonna save you guys so much frustration because there’s nothing worse than showing someone how to do something and then like the next time, they’re like, can you show me that again?
– I know, I know, I know. In fact, we have, for example, all of our training are in Google Drive. So we have a Google Drive folder for every specific thing. So we use it, for example, Infusionsoft, so all the trainings on Infusionsoft, they are in one folder. We have training on podcasts, all the thing on podcasts is in one folder. The one on creating a blog post and updating the website, the thing is in the folder. What I found, and I think it’s something for people to be aware because technology’s evolving so fast, then these tools and what you record now might not be valid a year from now because the software might be updated or you change software. So it’s a constant work in progress, but it’s something that you are doing for your business. ‘Cause at the end of the day, you want to create a business where the business can survive even without you.
– What a concept.
– Right? Oh my god, life changing, right, life changing.
– You know what I’m talking about.
– Is it the first time you hear about that?
– Oh, I’ve heard that quite a few times, but let me tell you something, here’s what’s crazy. People aren’t investing their time, they’re too busy to get out of their own way. And you’ve got the entrepreneur who’s busy working an 80 hour work week to escape a 40 hour work week just getting a regular job, right. It just, it’s still mind blowing to me. It’s just mind blowing–
– You’re getting to a different rat race, which is even more difficult. Like, you’ve got to run even faster. You’re going from a pace to another rat race which then goes even faster. Man, it’s been an absolutely amazing interview, loved it. Thank you for it. If someone wants to get in touch with you to get a virtual assistant from your team, to work with you, where’s the best place to reach out to you?
– You know what, if you just, jeffjhunter.com is my website, if you guys wanna reach out to me, you know, and ask for some advice, or you know, another thing too is sometimes people have their own virtual assistant or their own virtual assistant team and they might just not be getting the results that they want. If you wanna reach out to me, I’ve got lots of resources, I can help you out, give you some tips and tricks, add me on Facebook, Jeff J. Hunter, the letter J. If you’re looking into a virtual assistant and you haven’t hired one before or maybe you’re on the fence, or you’ve hired one and it hasn’t worked out, check out VA Staffer, it’s Virtual Assistant Staffer, vastaffer.com is my website, and just check it out. Everyone on there writes their own bio, so you’re gonna have all the grammar mistakes and everything. So you know, unlike the other like outsourcing companies out there who have like, you know, some white girl with her little suit top and her little, you know, headset on smiling like I’m ready to take your call. I have real team pictures of my team, I’m really proud of what they do and they really have a servant’s heart.
– That’s brilliant. So all the link are going to be in the show notes, make sure that you get in touch with Jeff. Jeff, thank you very much again for being on our show, really appreciate it.
– My pleasure.
– Ladies and gentlemen, thank you for listening to yet another episode of Explode Your Expert Biz show brought to you by GTeX. Make sure that you subscribe right now to our podcast so then you don’t miss any other episode. And as well, let us know with a review, what did you enjoy the most about this interview? Of course, the review needs to be five star, wink wink. Exactly, can you see Jeff’s face? I mean, if you’re just listening, you might not see Jeff’s face, but just picture it, it’s a smiley, smiley, friendly face inviting you to give that five star review.
– Picture Shirley Temple.
– Even shaved his head for you, so guys, thank you, thank you, Jeff, I really appreciate it. And remember that together, we grow exponentially, bye for now.